Training

HOW RESTAURANT TRAINING HELPS YOUR BUSINESS

11 JULY 2019

 

 

Some of the key reasons that will help you to understand that the time and energy you invest in training your employees isn’t a waste at all, on the contrary, it will streamline your restaurant operations and bolster your overall profit.

1.   Helps in Staff Retention

When you take time out from your restaurant schedule and train your staff, it shows that you care for them and that they are respected. This immediately makes your restaurant staff feel valued. You must also remember that all employees prefer to stay at a place where they can learn something new every day. A trained employee is expected to be much more loyal. Having a great team of core employees will ensure that you will reduce the turnover rate of your employees, this will, in turn, bolster your overall profit of the restaurant.

2.   Helps in Upselling

When your employees are trained enough, then they will be able to sell and even master the technique to upsell effectively. For this, your servers should know your menu very well and the ingredients that go into making the dishes. This is especially important because unless the servers are aware of the dishes well, how will they explain or suggest dishes to the customers as per their preferences?

3.   Helps Deliver Better Customer Service

Proper restaurant training will help your restaurant employees to deliver coherent and consistent customer service which is fundamentally important if you want to retain your customers. They must know how to welcome the customers, how to address them, pitch them the right product while not being too intrusive into their privacy. Your staff must be trained so that they know the menu thoroughly; this will help them to pitch products as per the customer preferences. Once, your customers know that they are welcomed, and they feel at home, you can be sure to see them back at your restaurant soon.

 

4.   Helps in Maintaining Health and Safety Standards

When your employees are aware of the various ways to handle food and other safety standards, then you will not have to worry about receiving complaints from customers regarding the food quality. Since quality is one of the main things that tend to attract and retain customers, unless you can provide consistent quality to your customers, you can be sure that you will never see your customers walking back at your restaurant. Educating employees on the rules for handling food and cleaning up, you are far more likely to adhere to health codes and maintain a sparkling food prep area and delivering excellent quality dishes. This means that the next time you have a surprise inspection, you’re far more likely to pass with flying colors.

5.   Proper Restaurant Training Helps In Building A Team

Training is a great way to create accountability, ownership and a sense of responsibility amongst all your staff. This can reduce an imbalance in work between employees, which can lead to issues between workers. When each employee is adequately trained in his or her responsibilities, they are less likely to rely on others unnecessarily. This can lead to greater respect and peer relations among employees. Cross-training also helps to build a dedicated team of all-rounders, who will be ready to take up any tasks in times of emergency.

6.   Improves Overall Operations

When everyone in your team is well trained and knows the processes, the entire operations automatically get streamlined. Restaurant training ensures that everyone is on the same page and this eliminates confusion and the scope of errors.

By taking the time to train your employees properly, you are investing in the overall health and longevity of your restaurant. It is worth taking the time out to train your employees thoroughly because it is a sure way to guarantee that your restaurant is delivering the best customer dining experience possible for your customers. 

Now that you have realized the importance of restaurant training, here is a complete guide on how to train restaurant staff the right way.

Training

TRAINING FOR EMPLOYEES IN RESTAURANT

10 JULY 2019

 

Write Down Your Standards

Whatever method you use will work better if you know what you want from your crew. For example:

  • How fast do you want tables cleared?
  • If someone waits at the bar for a table, how should staff transfer the bar tab?
  • How should wait staff upsell customers on appetizers or desserts?
  • Are tattoos appropriate? Facial piercings? What hair styles are OK? 

Whatever you decide on, write it down. A good employee manual saves you having to explain the same point 20 times to 20 different staffers. It gives them confidence they’re doing the right thing. It also makes it easier for you to judge employees’ performance, as you have your metrics written down.

Don’t Stop Training

Even after your employees are proficient at their jobs, you may need to schedule regular training sessions. It’s not just about keeping their skills sharp: menus change, daily specials change and the layout or tone of your establishment may change too. Training keeps your employees current.

Pay Attention to Complaints and Mistakes

When customers complain about the staff, pay attention. If a server made a random mistake, that’s one thing; if it’s a sign the person needs more training, arrange it. Even good employees may need practice with uncommon situations to keep them at the top of their game.

The Value of TIPS Training for Restaurant Employees

THE VALUE OF TIPS TRAINING FOR RESTAURANT EMPLOYEES

03 JUNE 2019

Any restaurant that serves alcohol should make sure its staff is trained in and has received the TIPS Certification. This program teaches waitstaff and bar employees how to recognize when a patron has had too much to drink. It guides them in how to deal with intoxicated customers, and it helps protect restaurant owners from potential lawsuits that might stem from alcohol-related accidents and incidents.

Some states, such as Utah, require that all employees who serve alcoholic beverages must undergo some type of alcohol service safety training.

What Is TIPS Certification?

TIPS stands for Training for Intervention Procedures. It gives advice on how to identify if someone has had too much to drink, and how to deal with them effectively if that is the case. It also helps to identify those who aren’t yet old enough to be drinking alcohol.  

Why Should You Have Your Staff TIPS Certified

There are many benefits in training your waitstaff in the TIPS program, including added protection against alcohol liability lawsuits. This can, in turn, lower your insurance premiums. It might even improve customer service. At a minimum, you and your staff will have a better understanding of both local and state liquor laws.

How Can You Set up a TIPS Certification at Your Restaurant?

You can find and contact a local TIPS trainer through the TIPS website. The trainer can come to your location and will give a three to a five-hour training session before administering the certification test. You can also send your employees to attend TIPS training at another location. 

A third option is eTIPS, an online TIPS training course that allows employees to work at their own pace. All you have to do is purchase an eTIPS training passport for each employee you want to have alcohol training. They can’t all use the same computer simultaneously as a group. Each must sign on for training independently. 

Not all states accept the online version of TIPS certification, although the number is growing. It’s up to 44 as of 2018. Make sure to check with your local alcohol licensing agency for more information about the rules and regulations applicable to TIPS certification in your area. 

How Much Does TIPS Certification Cost?

Cost depends on the type of program you want to offer. It ranges from between $15 and $40 per employee. The online course is $40 per person as of 2018. In some states, public health agencies offer TIPS and similar training programs free of charge to employers as a way to ensure better public safety. Contact your local state liquor enforcement agency to find out if yours is one of them. 

Do I Have to Pay My Employees to Attend a TIPS Certification?

If you require that your restaurant staff attend TIPS training in order to work at your restaurant, then, yes, you should pay them. Remember that all your staff must be paid the full state minimum wage so if they’re attending a TIPS training, you can’t just pay them the tipped minimum wage. After all, they won’t have an opportunity to earn tips during the time they’re in training so you should make up the difference. 

Restaurant Training

RESTAURANT TRAINING

29 APRIL 2019

 

If we had to narrow it down, these would be the top 3 tactics to blend into your training for restaurant staff, no matter how fleshed out it is.

 

Restaurant Training Tip #1: Education

It’s important not to overlook the immediate benefit of a formal restaurant training program. Education in the form of instruction can be essential for many of your restaurant employees. All of your employees will need instruction on how your restaurant operates, your restaurant menu, your ideal guest, staff processes, and how they are expected to act.

After you’ve gone through the process of hiring restaurant employees, the last thing you want to do is face employee turnover from a shoddy staff training program.

Written instruction can be useful when it comes to education. A formal training will have a training plan for restaurant staff or a system for explaining everything in the restaurant. Here are some things to include in the education:

  • Restaurant facts: Cuisine type, ideal customer, average guest, busy times, most popular menu item, head chef information, owner information.
  • Operations instructions: Roles and responsibilities of staff, using the restaurant POS, the intersection of servers and other staff, how food is prepared, how the menu is selected, how front of house staff and BOH work together.

Restaurant Training Tip #2: Demonstration

A good restaurant staff training includes demonstration. A good demonstration involves the trainer performing tasks that trainees must learn. Trainees observe proper techniques to replicate later.

Here are some things you should use demonstration training for:

  • Table setting
  • Upselling
  • Food running
  • Order notes
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Restaurant Training Tip #3: Shadowing

Training for restaurant staff should also include shadowing. Shadowing allows employees to learn from one another and for your best staff to help build up your new or underperforming staff. In the instance of onboarding new staff, this gives your new employee a chance to see the internal workings of the restaurant before having to do so on their own… exactly how they are best performed. This also allows staff to train one another, which can improve skills on both ends.

You might want to have shadowing for:

  • Serving tables
  • Running food
  • Accepting reservations
  • Clearing tables
  • Using the restaurant POS

Ongoing Training Tactics Not To Miss

In life, the experience is the best teacher. The difference between you as a teacher and life? You’re always giving the lessons before the test.

Even after your employees are on board and trained, you won’t want to forget about ongoing training. It can help improve skills, correct any issues before they become ongoing, and improve employee retention.

Here are two tactics not to forget about when implementing your ongoing training strategy.

1 – Suggestive Selling: As your servers become more familiar with your restaurant and the restaurant menu, they are easier able to suggest pairings of food and wine, upsell desserts and improve their sales (and your bottom line). Here are some ways you can help improve suggestive selling, long-term…

  • Allow your employees time to become familiar with the menu
  • Take the time to educate on daily specials
  • Encourage the kitchen staff to discuss the menu with the waitstaff
  • Suggest wine pairings weekly
  • Teach your employees which menu items are most profitable

2 – Ideal Table Service: When it comes to waiting on tables, the longer you do it, the more you learn about the best way to give attention, multi-task, and give space. However, the best servers don’t need to be on the job for 10+ years to learn this, ongoing training can teach them.

  • Train your servers to read the attitudes of their tables. For example, guests who are looking around the restaurant are probably looking for their server and need something. On the flip side, guests who make minimal eye contact or continue their conversation in the server’s presence probably desires less attention.
  • Educate your servers on how to talk about the menu. Many guests will rely on their server to guide them to the ideal meal. The more you can train on how to talk about the menu and pair items together, the better the service your staff can give.
  • Train on multitasking. Being aware of your surroundings is an important part of staff performance. Talk to your staff about how to balance multiple tables, large parties and small parties, and how to work with their teammates to meet guest needs.

Don’t forget: the restaurant industry is customer-intensive. In order to be the best they can be, your staff should be attentive to guests and also outwardly display the personality and professionalism that your restaurant expects. A good staff training program will be a 50:50 split between those two skills, mixed with knowledge of the menu and restaurant.